Operations Manager

$36,400 - $64,480/Yr

CVS Health - New York, NY

Full-time - Mid Level

New York, NY

Health and Personal Care Retailers

About the position

The Operations Manager at CVS Health plays a crucial role in the Store Management team, focusing on enhancing customer service and driving store performance. This position supports the Store Manager in overseeing the store's operations, ensuring effective management of staff, inventory, and customer relations, all while embodying the company's commitment to health and wellness.

Responsibilities

• Lead and manage store crew effectively, assigning and directing their activities.
• Communicate information to store crew and supervisors in a timely manner.
• Support the Store Manager in developing action plans for operational and service improvements.
• Assist customers with inquiries, problems, and complaints, promoting a customer service culture.

Requirements

• Deductive reasoning ability and advanced analytical skills.
• Strong computer skills and advanced communication abilities.
• Leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including early mornings, overnight, and weekends.

Nice-to-haves

• Experience as a retail manager or supervisor.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs and education assistance.
• Free development courses.
• CVS store discount and discount programs with partners.
• Paid Time Off (PTO) and paid holidays.