Operations Manager

Premier Management Group - Warwick, RI

Full-time - Mid Level

Warwick, RI

Administrative and Support Services

About the position

The Operations Manager will oversee the daily operations of a family-owned group of restaurants in Rhode Island, primarily focusing on Burrillville Diner and Juliana's Italian Bakery, while also collaborating with Campanellas Restaurant and Caffe Itri. This hands-on role requires a strategic thinker who can implement policies, maintain patron satisfaction, and ensure a safe and healthy environment in compliance with regulations.

Responsibilities

• Oversee and manage all areas of the restaurants' daily operations.
• Maintain operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Accomplish company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to restaurant accomplishments.

Requirements

• At least 3-5 years experience in high volume Restaurant General Management.
• Strong commitment for continuous monitoring and improvement.
• Hands-on and desire to learn all aspects of budgets, purchasing, labor costs, food costing, and inventory controls.
• Excellent service skills and guest service orientation.
• Strong attention to detail.
• Ability to effectively prioritize and execute tasks with an appropriate sense of urgency in a fast-paced environment.
• Proven problem-solving abilities.
• Ability to build strong teams and a collaborative environment.
• Strong leadership skills with demonstrated ability to build relationships and manage staff at all levels.
• High personal integrity, professionalism, and maturity.
• Excellent math, reading, writing, and communication skills.
• Exceptional interpersonal skills.
• Strong computer and automation skills (POS / Word / Excel experience with TOAST would be a value add).

Nice-to-haves

• Hands-on strategic and operational thinker who actively develops and executes new business ideas.
• Skilled in communicating and collaborating effectively with individuals at various functions and levels.
• A passionate entrepreneur eager to join and play a key role in a dynamic and growing organization.