Operations Manager

$53,000 - $58,240/Yr

American Security Programs - Montgomery, AL

Full-time - Mid Level

Montgomery, AL

Administrative and Support Services

About the position

The Operations Manager at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The Operations Manager plays a crucial role in maintaining employee morale and operational efficiency, supported by a comprehensive onboarding program.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner.
• Makes initial/conditional job offers and job transfers using company forms and procedures.
• Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime.
• Receives weekly time-sheets and updates Winteam schedules as necessary, running bi-weekly payroll according to company procedures.
• Follows all company policies regarding timekeeping procedures and conducts weekly audits of timekeeping records.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Initiates termination procedures as needed for voluntary and involuntary separations.
• Maintains regular proactive contact with Security Professionals to ensure effective utilization and training.
• Maintains high employee morale and low employee turnover through effective communication and problem resolution.
• Ensures a smooth running operation by enforcing post-specific policies and procedures through proper communication and training.
• Maintains a well-organized, clean and effective working area, ensuring all deadlines are met.

Requirements

• Minimum high school diploma or equivalent required.
• Minimum 3 - 5 years of professional-level experience managing non-exempt employees in a fast-paced service organization.
• Prior experience in the security industry, law enforcement, military, and/or customer service is highly desired.
• Ability to secure a valid Guard License if required by the state.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory.
• Outstanding verbal and written communication skills required.

Nice-to-haves

• Prior security industry and/or military experience preferred.
• College degree or coursework desirable.
• Experience in scheduling, operations, and/or employee management in a service-related industry a significant plus.

Benefits

• Medical/Dental/Vision coverage
• Free employee life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)
• Great company culture and work/life balance