Operations Manager

Goettl Air Conditioning & Plumbing - Reno, NV

Full-time - Mid Level

Reno, NV

Specialty Trade Contractors

About the position

The Operations Manager at Goettl Air Conditioning and Plumbing is responsible for leading and managing the plumbing operations team to achieve business goals. This role involves recruiting, training, and motivating staff, overseeing labor and material management, and driving lead generation to ensure operational success. The Operations Manager will implement best practices, ensure adherence to high operational standards, and continuously seek opportunities for business improvement and expansion.

Responsibilities

• Recruit, train, and motivate a top-performing Plumbing operations team to achieve business goals.
• Assess team performance and hold employees accountable for KPIs.
• Oversee labor and material management to meet gross margin objectives.
• Lead budgeting activities, including manpower, marketing, lead generation, sales, and client fulfillment.
• Drive lead generation to ensure required call volumes.
• Innovate recruitment and training strategies to attract the best Plumbing talent.
• Implement best practices and new product opportunities to improve profitability.
• Ensure adherence to Goettl's high operational standards across service and installation departments.
• Continuously identify opportunities for business improvement and expansion.

Requirements

• Proven leadership experience in operations management, ideally in residential plumbing services.
• Strong written and verbal communication skills.
• Exceptional organizational and time-management abilities.
• Proficient in MS Office and business tools.
• Skilled in decision-making, problem-solving, and managing under pressure.
• Physically capable of sitting, standing, and using hands for extended periods.

Nice-to-haves

• OSHA 30 Construction certification
• OSHA 10 Construction certification

Benefits

• Competitive compensation and performance bonuses.
• Opportunities for professional growth and leadership development.
• Supportive, innovative work environment.