Operations Manager

$53,445 - $73,448/Yr

Camping World - Golden, CO

Part-time - Mid Level

Golden, CO

Motor Vehicle and Parts Dealers

About the position

The Operations Manager at Camping World is responsible for overseeing the Service Department, ensuring quality and timely product installations and repairs, and maximizing installation sales and service fees. This role involves supervising daily activities, training employees, monitoring productivity, and maintaining a safe work environment while providing excellent customer service.

Responsibilities

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides 'cradle to grave' customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required

Nice-to-haves

• Some supervisory experience preferred
• Forklift experience/certification preferred or ability to be certified required

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On the job training opportunities
• Comprehensive benefit package including medical, dental, vision and more for full-time associates
• Access to dental & vision coverage for part-time associates