Operations Manager

$68,000 - $75,000/Yr

Godmothers - Summerland, CA

Full-time - Mid Level

Summerland, CA

Food Services and Drinking Places

About the position

The Operations Manager at Godmothers is responsible for ensuring the seamless execution of daily business activities in a new local bookstore that serves as a community gathering place. This role requires strong leadership skills, scheduling experience, and a proactive approach to problem-solving. The Operations Manager will collaborate with owners and department heads to oversee operational processes, manage staff, and contribute to strategic planning and execution.

Responsibilities

• Develop and implement operational policies and procedures for efficient and profitable retail operations.
• Oversee profit loss management to ensure financial health and sustainability of the organization.
• Work directly with the Accounting team to support monthly Profit and Loss statements.
• Financial duties to include invoice review and approval, purchase approval, accounting support, accounts payable, and bill payment.
• Lead, motivate, and empower a diverse team, fostering a collaborative work environment.
• Recruit, onboard, train, and supervise staff.
• Oversee scheduling including tracking time off requests and schedule preferences.
• Oversee HR operations, ensuring accurate payroll, benefits administration, and compliance with employment laws.
• Drive process improvement initiatives to streamline operations and enhance productivity.
• Analyze operational performance metrics to identify trends, challenges, and areas for improvement.
• Ensure compliance with industry regulations and company policies while maintaining high standards of quality.

Requirements

• Minimum 2+ years of relevant management, retail, human resources, and accounting experience.
• Proven experience in an operations management role or similar capacity.
• General computer skills are required.
• Proficiency in Google Workspace, Gusto, Expensify, and Quickbooks is ideal.
• Demonstrated leadership abilities with experience in supervising teams effectively.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Exceptional communication, mediation, de-escalation, and problem-solving skills are required.
• Committed to promoting and supporting an equitable workplace including Diversity, Equity, and Inclusion (DEI) efforts.

Benefits

• 401(k)
• Employee discount
• Health insurance
• Paid time off