Operations Manager

$85,000 - $85,000/Yr

Confidential - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The Operations Manager will oversee the daily operations of a rental office, focusing on managing trailer servicing and repairs with outsourced mechanics. This role involves directing the workforce in fleet maintenance, ensuring quality work completion, and implementing sales strategies to enhance customer satisfaction and identify new business opportunities.

Responsibilities

• Assigning, inspecting, and recording repair work
• Conducting yard inventory
• Creating repair tasks
• Coordinating training for staff
• Handling customer complaints
• Setting up new accounts
• Developing marketing strategies
• Identifying opportunities for additional sales
• Maintaining customer records
• Achieving sales targets
• Analyzing market trends to identify new opportunities
• Building and maintaining strong customer relationships
• Collaborating with marketing to enhance promotional efforts

Requirements

• Bachelor's degree in business management (preferred)
• High School Diploma or equivalent required
• 3-5 years' experience in managing trailer rentals
• Previous sales and supervisory experience required
• Strategic planning
• Problem solving
• Detail oriented
• Urgent follow-up
• Team player
• Proficient in Microsoft Office
• Experience or education in transportation equipment service
• Excellent communication skills
• Knowledge of power tools and related equipment
• Ability to drive a tractor

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance