Operations Manager

Allied Universal - Jacksonville, FL

Part-time - Mid Level

Jacksonville, FL

Administrative and Support Services

About the position

The Operations Manager at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The Operations Manager plays a crucial role in maintaining employee morale and operational efficiency within the security services division.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner.
• Regularly evaluates low-performing employees for replacement, upgrade, or transfer.
• Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures schedules are properly maintained in WinTeam and updated regularly.
• Receives weekly time-sheets and updates Winteam schedules as necessary.
• Runs bi-weekly payroll according to company procedures and resolves payroll discrepancies.
• Acts as a Company representative in matters such as unemployment hearings and workers' compensation hearings.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Maintains regular proactive contact with Security Professionals to ensure effective utilization and training.
• Prepares and runs all required reports as directed by managers.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience managing non-exempt employees in a fast-paced service organization.
• Ability to secure a valid Guard License if required by the state.
• Must successfully complete a behavioral assessment and background/reference evaluation.
• Demonstrated working knowledge of personal computers and Microsoft Office software.
• Ability to write effective and concise reports and document investigations.

Nice-to-haves

• Prior security industry and/or military experience.
• College degree or coursework.
• Experience in scheduling, operations, and/or employee management in a service-related industry.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company's 401(k) or Supplemental Income Plan.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly.