Operations Manager

Michaels - Lewis Center, OH

Full-time - Mid Level

Lewis Center, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Operations Manager is responsible for leading operational processes to enhance sales and profits while safeguarding company assets. This role involves managing inventory, ensuring a well-merchandised and stocked store, and delivering exceptional customer service through a well-trained team. The Operations Manager will assist the Store Manager in various operational tasks and ensure compliance with company policies and procedures.

Responsibilities

• Assist Store Manager in planning and supporting the scheduling and execution of store workload.
• Lead and manage adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance with applicable laws and requirements.
• Support and participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Achieve your KPI's; manage your team to achieve their role KPI's.
• Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
• Manage and execute the inventory management processes in store.
• Manage and execute merchandise operations and Omni channel processes.
• Manage and execute shrink and safety programs.
• Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development.
• Serve as Manager on Duty (MOD) and acknowledge customers, helping locate products and providing solutions.

Requirements

• Retail management leadership experience
• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment