Operations Manager

$60,000 - $80,000/Yr

AquaCrossings - Tempe, AZ

Full-time - Mid Level

Tempe, AZ

About the position

The Operations Manager at AquaCrossings is responsible for overseeing the daily operations of the aquamation facility, ensuring that all processes are conducted with respect and care. This role involves developing operational policies, managing a team, and maintaining high standards of service and cleanliness within the facility.

Responsibilities

• Develop and implement operational policies and procedures to improve efficiency and service quality.
• Recruit, interview, onboard, and train new employees.
• Oversee the daily operations of the aquamation facility, ensuring all processes are conducted with respect and care.
• Manage a team of operations staff, providing leadership, training, and support.
• Ensure the facility is maintained to the highest standards of cleanliness and safety.
• Coordinate with the operations team to manage aquamation schedules and ensure timely processing.
• Handle inventory management, including ordering supplies and managing equipment maintenance.
• Liaise with veterinary partners and pet families, providing excellent customer service and support.
• Address and resolve any issues or concerns that arise within the facility.
• Report to ownership with updates, issues, and suggestions for improvements.

Requirements

• Previous experience in a managerial role.
• Strong leadership skills with a proven ability to manage and motivate a team.
• Excellent organizational and multitasking skills.
• Compassionate and professional demeanor, with a genuine desire to support grieving families.
• Basic technical proficiency and ability to oversee equipment maintenance.
• Good communication skills, both verbal and written.
• Ability to handle sensitive situations with empathy and discretion.

Benefits

• Employee discount
• Flexible schedule
• Paid time off
• Professional development assistance
• Referral program