Operations Manager

G2 Secure Staffing - Windsor Locks, CT

Full-time - Mid Level

Windsor Locks, CT

Administrative and Support Services

About the position

The Operations Manager is responsible for overseeing the daily operations of a specific area, ensuring effective staff management, scheduling, and client reporting. This role emphasizes safety management, quality assurance, and compliance with regulations while maintaining a positive work environment and addressing operational challenges.

Responsibilities

• Ensure implementation of the Safety Management System (SMS)
• Implement safety plan for station
• Maintain Quality Assurance oversight for operational issues relating to performance and safety
• Actively participate in the Safety Management System (SMS)
• Perform all duties of subordinate employees when necessary
• Familiarize with all pertinent regulations (Company/Client/Government Agencies)
• Schedule personnel daily and furnish copy to Department Manager
• Monitor employee activity and make adjustments as needed
• Ensure employees follow all regulations/procedures
• Check In/Out sheets to ensure all employees have logged in times correctly
• Deal courteously and tactfully with fellow employees
• Communicate effectively with fellow employees and client representatives
• Make recommendations to Department Manager regarding personnel performance
• Communicate safety hazards and equipment problems to Department Manager or General Manager
• Ensure state licenses and training records are current
• Be on call 24 hours per day
• Report inquiries and other major incidents to Department Managers
• Respond to inquiries from client, staff, and passengers in a courteous manner
• Keep supervisor informed of needs and problems in assigned areas
• Maintain cleanliness of immediate work area and report maintenance needs
• Project a positive image and respond to inquiries from clients, staff, and public in a courteous manner
• Attend meetings and inservices as required
• Utilize appropriate communications channels and maintain records, reports and files as required
• Be in proper uniform or business attire as directed by company officials
• Adhere to company policies and procedures and participate in achievement of company objectives
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner
• Perform quality assurance service audits as directed to conform to client's specifications and/or procedures
• Perform other duties as requested
• Comply with all safety requirements and ensure employees are following all safety requirements

Requirements

• High School diploma or equivalent
• Some supervisory/management experience in a shift work environment
• Verbal and written communication skills
• Must be 18 years of age or older
• Must have reliable telephone and transportation
• Ability to treat all information as confidential
• Possess the tact to deal with all levels of situations, client representatives, employees and the public
• Must be able to sit, stand, lift, and/or bend throughout shift
• Must pass pre-employment and random drug tests
• Must complete a criminal background check
• Must be able to read, understand and carry out instructions in English
• Must meet necessary requirements to obtain a security sensitive identification badge
• Must be able to verbally direct in English
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS)
• Ability to resolve problem situations with passengers when necessary