Operations Manager

$75,000 - $135,000/Yr

Verasonics - Kirkland, WA

Full-time - Mid Level

Kirkland, WA

Repair and Maintenance

About the position

Verasonics is seeking a full-time Operations Manager to oversee a small Operations Team responsible for the full product life cycle support, including NPI planning, production, end-of-life planning, and service support. The role requires strong leadership, communication skills, and the ability to work cross-functionally to prioritize customer shipments and improve production efficiency.

Responsibilities

• Hands-on supervision of a small electro-mechanical team responsible for incoming receiving, inventory management, system assembly, configuration, test, boxing and shipping of products as well as service repairs.
• Work cross-functionally with Sales/Marketing and other functions to prioritize customer shipments.
• Plan, organize, lead, and review the activities of the Operations Team while establishing job priorities and work schedules.
• Work closely with procurement to coordinate with contract manufacturers on orders, delivery, rework, and quality.
• Maintain testing instructions and assembly documentation.
• Create and archive system travelers, configuration records, and test records.
• Manage and label incoming material and products as needed and update in software tools like Salesforce and Fishbowl.
• Manage inventory through correct processes and ensure inventory records are accurate.
• Oversee system and computer configuration, test and verification, and archive records.
• Oversee shipping and receiving, boxing and packing, assembling products for shipment.
• Oversee ESD monitoring and maintenance within the Operations area.
• Facilitate internal training and instructions for Field Service.
• Recommend purchases of new equipment and implement changes to ensure & improve production efficiency.
• Troubleshoot problems with production and suggest/implement corrective action.

Requirements

• 5+ years of warehouse operations experience
• 3+ years of leadership experience, with successfully demonstrated experience training and leading team members
• Familiarity with GMP
• Technical capacity and demonstrated initiative with asking questions and learning along the way; problem-solving/analysis skills
• Experience with inventory and configuration management
• High-level understanding of circuit board schematics, circuit board components, soldering, board manufacturing processes, and computer BIOS and OS installation
• Ability to travel for work domestically and internationally, up to 10% of the time
• Ability to lift and transport computers and systems up to 40 pounds regularly and occasionally up to 60 pounds with or without assistance.

Nice-to-haves

• Experience working in ultrasound industry is beneficial
• Experience with Salesforce, Fishbowl, Arena and Confluence
• Experience in a low-volume, high-complexity, and high-cost environment strongly preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Accidental Death & Dismemberment insurance
• Employee Assistance Program
• Long-Term Disability
• 401k with 3% employer Safe Harbor contribution
• 15 days of Paid Vacation
• 10 days of Paid Sick Leave
• 10 Paid Holidays (one of which is a floating day)
• Educational reimbursement
• Annual discretionary bonuses.