Operations Manager

$66,560 - $66,560/Yr

Allied Universal - San Jose, CA

Part-time - Mid Level

San Jose, CA

10,001+ employees

Administrative and Support Services

About the position

The Operations Manager at Allied Universal is responsible for overseeing staffing, scheduling, and payroll processing for Security Professionals at assigned client sites. This role involves maintaining communication with staff, managing employee performance, and ensuring compliance with company policies. The Operations Manager plays a crucial role in maintaining employee morale and operational efficiency within the security services division.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner.
• Regularly evaluates low-performing employees for replacement, upgrade, or transfer.
• Maintains and publishes weekly Open Post List and actively manages job openings within division/branch.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures schedules are properly maintained in WinTeam and updated regularly.
• Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Receives weekly time-sheets and updates Winteam schedules as necessary.
• Runs bi-weekly payroll according to company procedures and resolves payroll discrepancies.
• Acts as a Company representative in unemployment hearings, workers' compensation hearings, and other related matters.
• Conducts disciplinary and counseling sessions with Security Professionals as needed.
• Maintains regular proactive contact with Security Professionals to ensure effective utilization and training.
• Ensures a smooth running operation by enforcing post-specific policies and procedures.
• Prepares and runs all required reports as directed by managers.

Requirements

• Minimum high school diploma or equivalent.
• Minimum three (3) - five (5) years of professional-level experience managing non-exempt employees in a fast-paced service organization.
• Ability to secure a valid Guard License if required by the state.
• Must successfully complete a behavioral assessment, background/reference evaluation, and a post-offer/pre-employment drug and alcohol test.
• May require a current state driver's license and reliable transportation.
• Ability to write effective and concise reports and document investigations and counseling sessions.
• Demonstrated working knowledge of personal computers and Microsoft Office software.
• Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
• Demonstrated customer service orientation and ability to interact with all levels in the organization.
• Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant.
• Energetic and focused personality with the ability to prioritize multiple assignments and manage deadlines.
• Must demonstrate a high level of integrity and apply rules and policies consistently.
• Outstanding verbal and written communication skills.

Nice-to-haves

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military, and/or customer service.
• Experience in scheduling, operations, and/or employee management in a service-related industry.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Eight paid holidays annually
• Five sick days
• Four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly.