Operations Manager

ASM Global-SMG - El Paso, TX

Full-time - Mid Level

El Paso, TX

About the position

The Operations Manager at Destination El Paso is responsible for overseeing the Safety and Security Department, Parking, Production, and Shipping and Receiving. This role involves managing daily operations, administrative functions, and ensuring compliance with safety standards while maintaining high customer service levels. The Operations Manager will supervise department staff, develop policies, and act as a liaison with various stakeholders to enhance operational efficiency and profitability.

Responsibilities

• Oversee all aspects of administrative and management functions necessary to ensure efficient departmental operations.
• Direct supervision and management of department supervisors and staff in Parking, Safety and Security, Shipping and Receiving, and Production.
• Identify and fill staffing and facility needs for daily and event operations.
• Establish and maintain high departmental standards.
• Develop and administer departmental policies and procedures.
• Train staff in established facility and companywide policies and procedures.
• Maintain positive public relations and act as liaison for the department.
• Design programs to increase profitability and efficiency while reducing costs.
• Responsible for keeping ALTUM software up to date and follow up on completion of assigned PMs.
• Oversee maintenance, daily operations, and yearly inspections on fire detection and suppression systems.
• Attend and follow up on Fire Marshalls, Risk Management, or any agency inspections.
• Ensure compliance and provide required reporting and billing with land lease agreements and parking agreements.
• Formulate short- and long-range plans for departmental regulations and improvements.
• Maintain the El Paso Live Crisis Management Policies.
• Assist in preparation of budget as related to supervised departments.
• Review purchase requests for in-house supplies for all facilities.
• Perform various clerical tasks including record keeping and daily reconciliation.
• Act as liaison with local, state, and federal law and code enforcement officials.
• Assist with event planning efforts and coordinate with clients.
• Investigate, analyze, and resolve operational problems and complaints.
• Provide clear, concise, and timely communication of directives to other departments.
• Ensure facility readiness and smooth operation of events.
• Work directly with Event Manager and production to guarantee safety and security during events.
• Serve as Manager on Duty as required.

Requirements

• Ability to work with minimal supervision and effectively supervise staff.
• Excellent organization skills.
• Strong customer service and investigative skills.
• Good written, verbal, and interpersonal skills.
• Basic computer knowledge.
• Ability to work irregular hours including night shifts, weekends, and holidays.
• Professional presentation, appearance, and work ethic.
• Supervisory/Management experience in Security/Loss Prevention preferred.
• Valid driver's license required.
• 2 or more years of college level work in business management or related field.
• 3 years' experience working in a business-related field.
• Experience in forecasting methods preferred.
• Ability to meet the physical demands of the job, including mobility and lifting.
• High level of skill in counting cash accurately and handling large volumes of cash.
• Ability to administer and ensure compliance of contractual obligations.
• Ability to perform profit/loss analysis.
• Ability to communicate in Spanish is beneficial.
• Must be able to pass a background and credit check.

Nice-to-haves

• Experience in forecasting methods preferred.
• Ability to communicate in Spanish is beneficial.

Benefits

• Competitive salary and benefit package.