Operations Manager

$35,360 - $60,320/Yr

CVS Health - Grand Rapids, MI

Full-time - Entry Level

Grand Rapids, MI

Health and Personal Care Retailers

About the position

The Operations Manager at CVS Health plays a crucial role in the Store Management team, focusing on enhancing customer service and driving store performance. This position supports the Store Manager in overseeing daily operations, managing staff, and ensuring a high level of customer satisfaction, all while fostering a productive and engaged store environment.

Responsibilities

• Lead and supervise store crew activities
• Communicate effectively with store crew and supervisors
• Support Store Manager in operational and service improvement plans
• Assist customers with inquiries and complaints
• Promote CVS customer service culture

Requirements

• Deductive reasoning ability and advanced analytical skills
• Strong computer skills
• Advanced communication and leadership skills
• Ability to work a flexible full-time schedule, including early mornings, overnight, and weekends

Nice-to-haves

• Experience as a retail manager or supervisor
• High School diploma or equivalent preferred

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Employee Stock Purchase Plan
• Fully-paid term life insurance
• Short-term and long-term disability benefits
• Well-being programs
• Education assistance
• Free development courses
• CVS store discount
• Paid Time Off (PTO)
• Paid holidays