Restaurant Technologies - Nashville, TN
posted 4 days ago
About the position
The Operations Manager, in partnership with the General Manager, is responsible for achieving depot results through leading a high-performance team within the assigned depot. This role encompasses various responsibilities including people leadership, customer service, and operational performance management. The Operations Manager will lead and develop the team to drive high performance and uphold Restaurant Technologies values, ensuring that the workforce is engaged and performing at their best. The position also requires collaboration with other functional partners to meet customer demands and resolve any issues in a timely manner. Additionally, the Operations Manager will focus on continuous improvement practices to enhance operational performance and safety within the depot.
Responsibilities
- Lead and develop team to drive high performance and Restaurant Technologies values.
- Manage workforce planning, training, engagement, performance management, and coaching.
- Implement systems and processes to maintain a highly engaged workforce.
- Address engagement and individual performance issues actively.
- Execute high levels of customer service efficiently and resolve inquiries and issues promptly.
- Collaborate with Regional Planner, Ops Support Admin, and other partners to meet customer demand.
- Achieve depot operations performance through continuous improvement practices and Operational Excellence.
- Manage depot expenses, service, and distribution performance through efficient operations.
- Lead safety, DOT, and quality control management practices within the depot.
Requirements
- 5+ years' experience in operations
- 2+ years of management experience
- Proven track record in managing customer service challenges
- Comfortable working in a fast-paced, growth environment
- Ability to motivate others and build highly engaged teams
- Experienced in leading teams for high performance
- Self-aware and actively pursues ways to improve
- Possesses managerial courage to address poor performance
- Strong interpersonal communication skills
- Strong business acumen and proven track record in achieving financial and operational results.
Benefits
- Professional development
- Competitive health care coverage
- Incentives
- Healthy work and life balance
- Recognition as a 'Best Place to Work'
- Awards for workplace culture and growth
- Supportive work environment
