Operations Manager

CorVel - Benbrook, TX

Full-time - Mid Level

Benbrook, TX

Professional, Scientific, and Technical Services

About the position

The CERIS Operations Manager is responsible for overseeing all aspects of the department, including personnel hiring, quality assurance of products, workflow management, and maintaining accountability of staff regarding production standards and departmental expectations. This role involves collaboration with other department managers to achieve departmental goals and requirements.

Responsibilities

• Ensure timely and accurate communication of information to internal company contacts, clients, and providers.
• Direct a designated group of employees in their day-to-day operations.
• Monitor quality control of results per employee and the overall unit.
• Ensure compliance with metrics daily.
• Track and report department metrics to the Director of Operations monthly or as required.
• Handle scheduling and monitoring of staff attendance.
• Ensure timely distribution of claims to designated staff to meet Client SLAs.
• Manage human resources matters related to the department, including interviewing, hiring, training, and addressing personnel issues.
• Ensure evaluations are completed on time.
• Comply with all safety rules and regulations during work hours.
• Maintain HIPAA compliance policies.
• May be required to travel overnight and attend meetings.
• Perform daily, weekly, and monthly reviews of various reports, invoices, logs, and expenses.
• Complete additional duties as assigned.

Requirements

• Associates degree, national certification, or equivalent.
• Minimum 5 years of office experience.
• Previous supervisory experience preferred.
• Good computer and analytical skills.
• Proficient in Microsoft Office suite, mainly Outlook, Excel, and Word.
• Good organizational skills and ability to multitask.
• Detail-oriented.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced, production-based environment.
• Effective communication skills.

Benefits

• Medical (HDHP) with Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off