Operations Manager

Smart Source - Carrollton, TX

Full-time - Mid Level

Carrollton, TX

Administrative and Support Services

About the position

The Operations Manager at SmartSource is responsible for overseeing the successful fulfillment of client jobs in the IT, Tradeshow, and Conference markets. This role involves managing various activities such as the preparation, configuration, and testing of rental assets, project planning for technology rentals, on-site fulfillment, warehouse operations, and logistics. The Operations Manager ensures accurate inventory management and compliance with safety policies while leading a team to enhance operational efficiency and service quality.

Responsibilities

• Manage the preparation, configuration, transport, on-site installation, customer service and troubleshooting of computer hardware, software, audio and video equipment and related peripherals.
• Manage the work hours of the technical staff to align with job schedules and meet company standards for labor cost control.
• Supervise the project planning for complex multi-disciplinary technology rentals.
• Arrange for inter-company equipment movement as required to fulfill orders and meet company branch transfer requests.
• Champion programs that promote team member safety and comply with company safety policies, both within the branch and in the field.
• Manage and support initiatives that maintain and improve branch quality, operational efficiency, and cost control metrics.
• Recommend measures to continuously improve quality of service and efficiency of process and work team.
• Supervise and develop the operations personnel assigned to you.
• Maintain orderliness and cleanliness of warehouse facility, consistent with established 5S process.

Requirements

• Minimum 5 years of demonstrated operations experience in the computer rental, audio visual or corporate events industry, including management experience in a technical operations capacity.
• Experience with temporary technology installations at live events such as trade shows, corporate meetings, and conferences.
• Experience assessing equipment and labor associated with the deployment, operation, and support of a professional AV and IT event.
• Flexibility to travel on a limited basis.
• Highly organized with the ability to prioritize and organize job responsibilities and operational tasks.
• Ability to delegate while maintaining organizational control of branch operations and customer service.
• Strong leadership and interpersonal skills necessary for success in this role.
• Ability to effectively present ideas and information in a professional business environment.
• A positive customer-oriented attitude with a desire to continually improve personal and organizational performance.
• Strong PC capabilities and proficiency in Microsoft Office (Word, Excel, Outlook).

Nice-to-haves

• Experience with PC and Mac imaging, networking, printer and copier installation, networking and troubleshooting, wireless print networks.
• Familiarity with JBL, Meyer, Christie, Analog Way, Yamaha, Shure, Panasonic brands of AV equipment; digital audio consoles, sound systems, video switching, basic lighting, and staging.
• Knowledge of and experience with one or more quality systems and/or process improvement systems (i.e., TQM, 5S, TPS, Lean, etc.).
• Experience with ERP system in an equipment rental environment.

Benefits

• Fast-paced and dynamic work environment.
• Support and environment to excel and succeed with an industry leading company.