Operations Manager

$80,000 - $100,000/Yr

Weiss Title Group - Teaneck, NJ

Full-time - Mid Level

Teaneck, NJ

About the position

The Operations Manager will oversee and enhance operational processes within the organization, ensuring that goals and objectives are met efficiently. This role requires a dynamic leader with a strong background in supervising and process improvement, who can manage day-to-day operations effectively while fostering a culture of leadership and accountability within the team.

Responsibilities

• Manage day-to-day operations improving workflow while servicing clients to the highest level of service.
• Supervise and effectively cross-train on all functions.
• Manage state auditing responsibilities to ensure all requirements are being met.
• Maintain operational workflows for all segments of business, including implementation of transactional processes to improve efficiencies.
• Review company best practices and procedures to improve processes.
• Act as the primary point of contact for addressing and resolving complex or escalated matters ensuring timely and satisfactory outcomes with professionalism.
• Maintain client relationships while fostering positive relationships with clients.
• Monitor that all resolutions align with company policies, industry regulations, and best practices.
• Identify training needs for subordinates.
• Maintain quality of work through observation, reporting, and coaching.
• Foster a culture of leadership within the team, encouraging professional development and accountability.
• Collaborate with sales teams to align operational capabilities with market demands.
• Manage resources effectively to maximize efficiency and achieve organizational objectives.

Requirements

• Proven experience in an operations management role or similar capacity.
• Solid understanding of title insurance and processes.
• Exceptional leadership qualities with strong communication skills.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong computer skills and knowledge of company operating systems/applications.
• Strong problem-solving and customer service skills.
• Ability to manage competing priority levels.

Nice-to-haves

• Title Producer License (Required)
• Ability to relocate before starting work (Preferred)