Operations Manager

$85,000 - $85,000/Yr

Wedriveu - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

1,001-5,000 employees

Transit and Ground Passenger Transportation

About the position

The Operations Manager (OM) at WeDriveU is responsible for overseeing the daily operations of transit services, ensuring efficient and effective management of drivers and routes. This role involves direct communication with clients and vendors, as well as the development and implementation of standard operating procedures to meet client needs. The OM will also play a key role in staffing, training, and policy development within the organization.

Responsibilities

• Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
• Provide staff leadership by promoting and ensuring safe, efficient, and effective operations.
• Ensure that all transit routes are constantly operating and adequately servicing the client's needs.
• Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
• Hire (interviews, road tests, training, etc.), train, and develop new drivers.
• Analyze and interpret ridership numbers and suggest route changes accordingly.
• Support the development of company policy and procedures.
• Support the General Manager as needed.

Requirements

• 5+ years' Managerial experience in Transit Transportation Operations Management
• Licensed Class B driver (Passenger and Air brakes endorsement) is required.
• Outstanding interpersonal and communication skills.
• Knowledge of Microsoft Office with the ability to prove intermediate to advanced excel skills.
• Excellent customer service skills.
• Self-motivated with the ability to prioritize and problem solve.

Nice-to-haves

• Prior knowledge of DMV policies and procedures is preferred but not required.
• Work experience in public or private alternative transportation demand management (TDM) highly desirable.

Benefits

• Competitive salary of $85,000 a year
• Full-time employment
• Opportunities for professional development and training