Operations Manager

Holiday Inn - Saint Petersburg, FL

Full-time - Mid Level

Saint Petersburg, FL

Accommodation

About the position

The Operations Manager at Holiday Inn Express & Suites St Petersburg North is responsible for overseeing guest and front office operations, ensuring a high level of service and satisfaction. This role involves managing daily operations, assisting with guest check-in and check-out, addressing guest requests and complaints, and acting as the manager on duty as needed. The Operations Manager plays a crucial role in optimizing the guest experience and fostering a positive work environment for staff.

Responsibilities

• Demonstrates a dedication to superior guest services at all times
• Perform daily property walks to inspect condition and cleanliness of all rooms and public areas of the hotel
• Report maintenance problems by completing work orders
• Recruit, interview, hire, and train new housekeeping associates
• Prepare work schedules based on the hotel's forecasted business demands and track attendance
• Conduct associate performance reviews
• Ensure all associates maintain a professional image including being in proper uniform with proper name tags visible at all times
• Coordinate with other departments as necessary to resolve service requests or problems
• Ensure guest safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information
• Provide ongoing training and coaching for all Guest Services Associates
• Work closely with the General Manager, Director of Sales, and all Front Office staff to ensure proper room inventory and rate controls
• Maintain accurate and complete bank records and other procedures to ensure complete and timely collections
• Maintain cleanliness of the front desk, lobby, market, and back office areas
• Maintain accurate records and safeguard all market items
• Responsible for the management of Accounts Receivable, City Ledger, and Guest Ledger
• Certified to clean and inspect guest rooms to ensure quality standards are being met
• Ensure that budgeted expense goals are met through proper usage and control of supplies and labor
• Greet each guest that you encounter during your shift with a friendly smile
• Follow hotel procedures for reporting and turning in lost and found articles
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.

Requirements

• Bachelor's degree in hotel management, business, or similar
• Minimum 2 years' experience working in hotel guest services such as front desk or night audit
• Minimum 2 years supervising or managing a team
• Excellent verbal and written communication skills
• Proficient computer and keyboard skills
• Ability to work a flexible schedule to include mornings, days, evenings, overnights, weekends, and holidays

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Opportunities for advancement
• Life insurance