Operations Manager

Buckle - Omaha, NE

Full-time

Omaha, NE

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Operations Manager at Buckle Brands is responsible for ensuring an enjoyable shopping experience for guests while overseeing various operational tasks assigned by store management. This role includes managing promotions, inventory, and guest services, as well as leading onboarding activities and maintaining store standards. The Operations Manager may also take on additional roles such as Freight Coordinator and Visual Merchandiser based on business needs.

Responsibilities

• Complete the Operations Manager daily disciplines.
• Manage promotions by educating teammates and ensuring signage is displayed appropriately.
• Complete pulls and markdowns.
• Monitor layaway procedures to ensure layaways are current and accurate.
• Answer store internal and external phone lines and resolve questions and requests in an efficient and courteous manner.
• Monitor reservation application, including guest follow-up, team education, and product reservation.
• Lead onboarding and selection activities including monitoring hiring dashboards on a daily basis, setting up interviews and completing onboarding with all new teammates.
• Complete inventory reviews including year-end inventory.
• Develop and maintain knowledge of Point of Sale (POS) software.
• Knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn into a showmanship opportunity.
• Understand and execute all policies regarding payments, exchanges and Loss Prevention practices.
• Receive freight boxes and store transfers through register.
• Report discrepancies through Inventory Manager.
• Maintain all shipment-related paperwork.
• Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
• Make shipping labels for all packages being sent out and sort packages by required shipment transit time.
• Send in recalls and Return to Vendors (RTVs) on a weekly basis.
• Complete special orders and the necessary phone calls to the guest.
• Keep supplies in stock and organized.
• Organize fixtures and shelving.
• Engage in activities that support a neat, clean, and organized work area.
• Handle all maintenance issues in the store.
• Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
• Provide feedback to Store Manager regarding merchandise handling concerns.
• Understand and apply Buckle's Code of Ethics and all of Buckle's policies, procedures, and handbooks.
• Create and develop a visual merchandising strategy on a weekly basis.
• Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
• Use Performance Tracker to track results and strategize on product rotation.
• Be up-to-date on all current visual standards and videos.
• Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
• Understand the importance of the store window's impact on business and complete with a high level of urgency.
• Comfortable in giving and receiving feedback from peers and management.
• Promote personal and store growth.
• Demonstrate and maintain a professional, mature, and stable relationship with all teammates.
• Overcome objections and problem solve.
• Self-educate on all company tools and share this information with others.
• Ability to travel and cover other stores within District based on business needs.
• Handle all schedule changes in a positive and professional manner.

Requirements

• High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.
• Must be 18 years of age or older due to the nature of the job.