Operations Manager

$95,000 - $110,000/Yr

Tishman Speyer Properties - New York, NY

Full-time - Mid Level

New York, NY

501-1,000 employees

Real Estate

About the position

The Operations Manager at Tishman Speyer will oversee the day-to-day operations of a property in Midtown, ensuring a high-quality service experience for customers. This role involves leading the Property Management and Maintenance teams, maintaining customer relationships, and managing operational budgets and projects. The ideal candidate will have a strong background in hospitality or real estate, with a focus on customer service and operational excellence.

Responsibilities

• Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property.
• Maintain customer relationships including hospitality and traditional operations management.
• Understand customer business needs and leverage our platform to solve their real estate challenges.
• Review lease proposals and facilitate space tours for prospective customers.
• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere.
• Assist the General Manager to drive overall amenity engagement.
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met.
• Develop direct reports through mentoring, identifying growth potential and setting objectives for career advancement.
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners.
• Conduct financial reporting for profit and loss variances, quarterly reforecasting, and investor reports.
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations.
• Facilitate pre-built and landlord-built customer spaces.
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects.
• Assist the Property Management team with projects and communication.

Requirements

• 3-8 years of experience in a similar role within real estate or hotel industry.
• Bachelor's degree required (with a focus on hospitality or real estate preferred).
• Prior hospitality experience preferred.
• Financial experience including costs, budgets, service contracts and arrears.
• Proficient in Microsoft Office or equivalent.
• Ability to travel between floors and buildings to effectively communicate with the team and customers.

Nice-to-haves

• Experience leading a multi-layered team.
• Takes initiative and is a proactive leader focused on continuous improvement.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and project management skills.
• Passion for working with people and creating amazing experiences.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Life and disability insurance.
• 401(k) plan with matching contributions.
• Wellness benefits.
• Discretionary annual bonus.