Operations Manager

$35,360 - $64,480/Yr

CVS Health

Full-time - Entry Level

Health and Personal Care Retailers

About the position

The Operations Manager at CVS Health plays a crucial role in the Store Management team, focusing on enhancing customer service and driving store performance. This position supports the Store Manager in overseeing the store's operations, ensuring effective execution of policies, and fostering a productive team environment. The Operations Manager is responsible for managing sales, inventory, staffing, training, and financial aspects of the store while promoting a customer-centric culture.

Responsibilities

• Lead and manage store crew effectively.
• Supervise, assign, and direct activities of the store's crew.
• Communicate information to store crew and supervisors in a timely manner.
• Support Store Manager with action plans for operational and service improvement.
• Assist customers with their questions, problems, and complaints.
• Promote CVS customer service culture by greeting, offering help, and thanking customers.

Requirements

• Deductive reasoning ability and advanced analytical skills.
• Strong computer skills.
• Advanced communication skills and leadership abilities.
• Supervisory and influencing skills.
• Ability to work a full-time flexible schedule, including early morning, overnight, and weekend shifts.

Nice-to-haves

• Experience as a retail manager or supervisor.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Employee Stock Purchase Plan.
• Fully-paid term life insurance plan.
• Short-term and long-term disability benefits.
• Well-being programs.
• Education assistance and free development courses.
• CVS store discount and discount programs with partners.
• Paid Time Off (PTO) and paid holidays.