Operations Manager

Carrier Corporation - Los Rnchs Abq, NM

Full-time - Mid Level

Los Rnchs Abq, NM

Specialty Trade Contractors

About the position

The Operations Manager at Automated Logic is responsible for overseeing operations in the ALC West region, specifically in Albuquerque, NM. This role involves managing field engineers, project managers, and supervisors to ensure the successful execution of strategic projects. The Operations Manager will lead day-to-day operations, drive revenue forecasting, and collaborate with sales and other operational leaders to achieve company objectives. The position requires a strong focus on customer satisfaction, team development, and adherence to company policies.

Responsibilities

• Manage field engineers through training, scheduling, and performance reviews.
• Lead Operations for ALC New Mexico.
• Manage projects following project processes and provide direction to assisting Project Engineers.
• Lead and direct day-to-day operational teams to meet and exceed planned deliverables.
• Ensure Automated Logic meets or exceeds customer and sales goal expectations.
• Responsible for operations plan achievement of assigned geographic area.
• Direct revenue forecasting activities and set performance standards in alignment with assigned objectives.
• Partner with Sales Manager to develop business strategies for new business and maintain existing business.
• Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives.
• Recruit Project Managers, System Specialist Supervisors, Systems Specialists, and Associate Project Managers with the appropriate skills and competencies.
• Reallocate resources to improve overall results as needed.
• Promote and support project managers in securing change orders for out-of-scope work.
• Ensure the operations team receives coaching and training on project management techniques.
• Establish and develop professional relationships with strategic prospects to better understand and meet customer needs.
• Support sales team in analyzing bid opportunities to support estimation accuracy.
• Conduct regular 'ride along' sessions with employees to coach, mentor, and meet with key clients.
• Administer, communicate, and comply with all company policies and procedures.

Requirements

• 5+ years of management experience in strategic planning, budgeting, coaching, and leading people.
• 5+ years of experience or technical knowledge of building controls/automation systems.
• High School Diploma or GED.
• Valid Driver's License.

Nice-to-haves

• Bachelor's degree in Engineering, Business, or a related field.
• Management experience with a focus on multiple, concurrent projects.
• Project Management Professional Certificate or other relevant certification.
• Experience working within a construction environment.
• Experience developing and implementing strategies to grow business profitability and market share.
• Analytical, organizational, and communication skills.
• A positive outlook with an ability to motivate and empower.
• Adaptable to changing work environments.