Operations Manager

DH Pace - Maryland Heights, MO

Full-time - Mid Level

Maryland Heights, MO

11-50 employees

Building Material and Garden Equipment and Supplies Dealers

About the position

The Operations Manager at Overhead Door Company of St. Louis™ will oversee multiple departments within the Residential Department, ensuring that projects are delivered on time, within budget, and to the highest standards of customer satisfaction. This role requires a passion for managing teams, improving performance, and leading projects to success, leveraging both management experience and technical expertise.

Responsibilities

• Manage day-to-day operations of multiple departments.
• Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution of plans.
• Review workload and manpower to meet customer commitments in a cost-effective manner.
• Ensure that projects are completed timely, below budget, and to customer satisfaction.
• Review monthly financial/operational reports and collaborate with front-line managers to develop action plans for improvement.
• Enhance individual performance of the field force through regular performance reviews.
• Assist with hiring, training, and developing new employees.
• Perform other duties as assigned, including travel.

Requirements

• Bachelor's degree preferred.
• Minimum of 2 years of management experience.
• Experience in managing employee performance, hiring, and training.
• Proficient in communicating with customers to ensure satisfaction levels exceed expectations.
• Ability for technical applications and mechanical systems.
• Valid Driver's License required.

Benefits

• Medical, dental, and vision options available on the 1st day of the month following your start date.
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days during your 2nd year.
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
• Up to 2 floating holidays per year.
• Competitive compensation including annual performance evaluations.
• 401k retirement plan with employer match.
• Company paid life insurance, short-term disability, and long-term disability.