Alta Equipment Group - Berlin, CT
posted 2 months ago
Full-time - Mid Level
Berlin, CT
Repair and Maintenance
About the position
The Operations Manager at Alta Equipment Group will oversee the Berlin, CT branch, managing all aspects of the parts and service departments along with daily operations. This role is crucial for driving business growth, ensuring customer satisfaction, and maintaining operational efficiency. The Operations Manager will be responsible for P&L management, employee relations, inventory control, and fostering a positive work environment.
Responsibilities
- Oversee all aspects of operations
- Drive business to meet forecasted goals while adding growth
- Manage P&L for Parts and Service
- Maintain employee and customer relations
- Monitor building condition
- Control inventory
- Supervise the operation of the service department
- Foster a positive customer and employee relations atmosphere
- Review and analyze department data to meet sales and profit goals
- Process and review work orders, invoicing, and customer quotes
- Monitor employee training progress
- Oversee payroll entry and audit for accuracy
- Coordinate purchase order acquisition
- Monitor work in progress
- Incorporate Alta's Guiding Principles into daily activities
- Incorporate safety into daily activities
- Perform other duties as assigned
- Develop branch budget and CapEx building upgrade budgets
- Ensure consistent, regular, and reliable attendance
Requirements
- A minimum of 4-6 years of management experience
- Bachelor's degree preferred
- Dealership experience highly preferred
- Good mechanical aptitude
- Excellent written and verbal communication skills
- Good customer relations and people skills
- Ability to effectively lead others
- Time management skills
- Proficient in Microsoft Word, Excel, Outlook, and Business Intelligence (BI)
- Experience with Crystal Reports, Fleetmatics, PayTrace, Concur, Extend
- Intermediate language skills for reading and interpreting documents
- Intermediate mathematical skills for calculations and applying algebra and geometry concepts
- High reasoning ability for solving practical problems
Benefits
- Employee stock purchase plan
- Paid holidays
- Dental insurance
- Tuition reimbursement
- Paid time off
- Vision insurance
- 401(k) matching
