Operations Manager

$80,000 - $100,000/Yr

Pegasus Building Services - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Administrative and Support Services

About the position

The Operations Manager is responsible for overseeing janitorial operations at a designated site, ensuring customer satisfaction, productivity, and adherence to schedules and economic goals. This hands-on leadership role requires active engagement with day-to-day operations, motivating staff, and addressing challenges faced by the team. The position involves managing both day and night staff, conducting regular site visits, and maintaining operational efficiency.

Responsibilities

• Oversee daily activities of assigned site to maximize scheduling and resource utilization.
• Monitor daily work hours to remain within budgetary guidelines.
• Teach subordinates how to safely operate and maintain cleaning machinery and equipment.
• Establish and maintain communication with Managers, Supervisors, and Employees.
• Conduct customer site inspections and submit change orders as needed.
• Provide quotes and supply orders as necessary.
• Manage job starts and employee onboarding/offboarding processes.
• Submit employee change orders in a timely manner.
• Maintain a cooperative working climate to promote employee morale and productivity.
• Keep Portfolio Leader informed of significant issues and take corrective actions as necessary.
• Perform supervisory functions to manage personnel effectively.
• Provide GPS goals to newly hired Supervisors and exempt staff within 30 days.
• Conduct mid-year and year-end reviews for staff within required timeframes.
• Collaborate with the Training & Development Team to identify development opportunities for staff.
• Communicate performance expectations and standards to personnel assigned.
• Recommend transfers, promotions, and dismissals as needed.
• Ensure proper training of personnel and develop individuals for future advancement.
• Step in for absent staff to maintain uninterrupted service.
• Perform other duties as required.

Requirements

• High school diploma or GED required.
• 5+ years of working experience in janitorial or facilities management, with at least 5 years in a management role preferred.
• Proven track record of managing a team and ensuring operational efficiency.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and customer service orientation.
• Ability to thrive in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office applications (Outlook, Word, Excel, PowerPoint, Teams).
• High integrity and a strong sense of urgency.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using cleaning equipment and teaching others its safe operation preferred.
• Strong problem-solving skills and ability to respond to emergencies promptly.

Nice-to-haves

• Experience in teaching or training staff in operational procedures.
• Familiarity with reporting and ticketing systems.

Benefits

• Competitive salary ranging from $80,000 to $100,000 annually based on experience.
• Flexible working hours including nights and weekends as needed.