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About the position
The Operations Manager at Hyatt Place Memphis Primacy Parkway is responsible for overseeing all hotel operations, ensuring high standards of service and quality for guests. This role includes managing food and beverage services, housekeeping, front office operations, and staff training, while also acting as the property Manager on Duty when assigned.
Responsibilities
- Ensure an environment in which high standards of comfort, service, and quality exist for our guests.
- Enhance cooperation between all departments to ensure teamwork.
- Maintain accurate records and safeguard all vending machines, Convenience Store items, video tapes, and Sport Court equipment.
- Cooperate with the General Manager, Director of Sales, Chief Engineer, Executive Housekeeper, and Front Office staff to ensure proper suite inventory controls.
- Manage the Spirit Reservation computer and maintain a relationship with the Property Management System provider.
- Work with maintenance to ensure proper key controls.
- Maintain departmental budget and staffing levels in relation to occupancy levels.
- Maintain accurate payroll and employee records, performing timely and fair reviews.
- Ensure accurate adherence to bank records and other procedures for timely collections.
- Maintain the Market, lobby, and front office area to the highest standards.
- Manage Accounts Receivable, City Ledger, and Guest Ledger.
- Provide comprehensive training to Front Office staff.
- Act as Manager on Duty as designated by the General Manager.
Requirements
- BS or BA in Hotel Administration or Management
- Hotel level front office experience, preferably with FOSSE
- Two years of previous team management or supervisory experience
- Excellent verbal, comprehension, listening and problem-solving skills
- Interpersonal and time management skills
- Adaptability
- Report and accounting skills
- Guest relation skills
Benefits
- Excellent Benefits Package
- Competitive Salary
- Travel Discounts
- Professional Development
