Operations Manager

$37,440 - $37,440/Yr

La Quinta Inn & Suites - Cedar Park, TX

Part-time - Mid Level

Cedar Park, TX

Accommodation

About the position

As the Operations Manager at Sincere Hospitality, you will oversee the daily operations of the hotel, ensuring the highest quality of service for guests. Your leadership will set the tone for the team and enhance the guest experience. You will be responsible for maintaining hotel standards, managing staff, and ensuring compliance with industry regulations.

Responsibilities

• Maintain an unwavering focus on guest satisfaction, implementing strategies that consistently exceed customer expectations.
• Utilize a 'hands-on' approach to build and maintain strong relationships with guests and employees, as well as key clients, corporate accounts, and industry partners.
• Ensure the seamless operation of all hotel departments, including front desk, housekeeping, food and beverage, and maintenance.
• Uphold and enforce high standards of cleanliness, service, and overall guest experience.
• Stay abreast of industry regulations and ensure the hotel's unwavering compliance with all applicable laws and standards.
• Answer calls, texts, and emails as appropriate; responding to each inquiry in a timely manner.
• Purchase supplies or coordinate services from outside vendors and manage these relationships.
• Promptly and effectively handle guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Assign duties to staff and provide training or other assistance to ensure consistency with regard to hotel policies, operations procedures, safety standards, and quality service.
• Host regular team meetings to communicate updates, share feedback, and address any issues.
• Demonstrate a keen ability to manage budgets, financial reports, and revenue streams.
• Identify opportunities for cost savings and revenue enhancement to ensure financial success.
• Collaborate with the marketing team to craft and implement effective sales and marketing strategies.
• Proactively drive revenue growth through strategic sales initiatives.
• Monitor rooms inventory, availability, and rates.
• Quickly establish rapport with guests to create memorable moments.

Requirements

• 2-4 years of experience as a Hotel Manager or in a management role within the hospitality industry.
• Proven track record of successfully managing all aspects of hotel operations.
• Brand Experience (Preferred).
• Proficiency in Microsoft Office.
• Must be available to work morning and evening shifts.
• Must be available to work on weekends & holidays.
• Must be available to be on call.

Benefits

• Vacation and Paid Time Off
• Hotel discounts at brand properties
• Holiday Pay
• Birthday Pay: A full paid day on your birthday!
• On-demand pay available with Tapcheck