Operations Manager

Mass General Brigham - Boston, MA

Part-time - Mid Level

Boston, MA

101-250 employees

Ambulatory Health Care Services

About the position

The Operations Manager at Brigham and Women's Faulkner Hospital plays a crucial role in overseeing the operational aspects of the hospital, working closely with the Patient Care Team and nurse directors. This part-time position offers flexibility in scheduling and provides opportunities for professional growth and exposure to various hospital committees. The Operations Manager is responsible for payroll, scheduling, maintaining staff records, and supervising Unit Coordinators, while also managing databases and ensuring consistency in processes.

Responsibilities

• Work cohesively as a member of the Patient Care Team
• Collaborate with nurse directors and other departments to develop and maintain systems to measure productivity
• Responsible for payroll and scheduling for assigned units
• Maintain staff records for assigned units
• Ensure consistency of processes
• Manage relevant databases and produce/maintain management data related to operational needs/projects
• Supervise the daily activities of the Unit Coordinators for assigned units
• Handle basic office duties including inventory and ordering of supplies
• Participate in different hospital committees
• Gain experience and understanding of working with unions (MNA & SEIU)

Requirements

• Bachelor's degree required
• 1-2 years of healthcare or related experience
• Supervisory experience strongly preferred
• Strong analytical, organizational, interpersonal, and demonstrated customer service skills required
• 5+ years of equivalent systems, management or supervisory leadership skills may be substituted for a bachelor's degree
• Experience with Excel, Microsoft Word, Access, and PowerPoint
• Experience with UKG Dimensions, PeopleSoft and Workday
• Ability to prioritize, delegate and manage multiple responsibilities simultaneously
• Strong communication skills (written and verbally)
• Ability to supervise the work of others in a lead capacity
• Strong interpersonal skills to communicate effectively with a diverse group of hospital and non-hospital personnel
• Ability to foster a team environment and work as a team member
• Basic financial and accounting skills preferred
• Independent judgment needed to organize work and set priorities
• Understanding of medical terminology
• Flexibility and willingness to adapt to diverse roles as a member of the unit-based team

Nice-to-haves

• Basic financial and accounting skills preferred

Benefits

• Medical, dental, vision benefits
• Generous PTO package
• Tuition reimbursement