Operations Manager

$64,480 - $90,058/Yr

Kissel Uptown Oakland, In The Unbound Collection By Hyatt - Oakland, CA

Full-time - Mid Level

Oakland, CA

101-250 employees

Accommodation

About the position

The Operations Manager at Kissel Uptown Oakland is responsible for overseeing routine operational tasks and supervising various departments within the hotel to ensure guest satisfaction and efficient hotel operations. This role involves supporting the General Manager in achieving hotel profitability through effective revenue generation, cost control, and associate development. The Operations Manager will also be involved in training, compliance with hotel standards, and maintaining high service levels across all departments.

Responsibilities

• Supervise back of the house operating departments in the absence of the General Manager and/or Manager on Duty.
• Assist the General Manager in achieving hotel profitability through revenue generation and cost control.
• Ensure guest satisfaction by maintaining high service standards across all departments.
• Participate in required Manager on Duty (M.O.D.) coverage as scheduled.
• Assist in creating financial reports as required by the Corporate Office.
• Maintain compliance with Preventative Maintenance and Deep Cleaning Programs through inspections with the Housekeeping Manager and Property Engineer.
• Train employees in service standards and ensure adherence to Aimbridge Hospitality standards.
• Foster a positive team-oriented environment focused on guest satisfaction through employee development and motivation.
• Be present in public areas during peak times to greet guests and offer assistance.
• Maintain procedures for handling the hotel safe with regard to security.

Requirements

• At least 3 years of progressive experience in a Rooms or F&B department at a hotel, or a 4-year college degree with 1-2 years of experience, or a 2-year college degree with 2 years of experience in a Rooms or F&B department.
• Previous supervisory experience is required.
• Proficiency in Windows Operating Systems is necessary.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high-pressure situations and maintain composure under pressure.
• Effective problem-solving skills, including anticipating, preventing, identifying, and solving problems as necessary.
• Strong listening and communication skills to understand and resolve concerns raised by co-workers and guests.
• Ability to work with financial information and perform basic arithmetic functions.

Nice-to-haves

• Experience in hotel operations management.
• Knowledge of hotel management software and systems.

Benefits

• Competitive salary based on experience and qualifications.
• Opportunities for career advancement within the company.
• Comprehensive training programs for professional development.