Operations Manager

Chewy - Mount Juliet, TN

Full-time - Mid Level

Mount Juliet, TN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Chewy is seeking an Operations Manager for our fulfillment center, responsible for leading inbound and outbound activities while fostering relationships with associates, managers, and partners. This role requires a hands-on approach in a dynamic environment, focusing on continuous improvement and operational excellence.

Responsibilities

• Lead inbound/outbound activities for the fulfillment center, including receiving, picking, packing, and shipping across two shifts.
• Ensure a healthy and safe work environment for associates on the outbound team.
• Direct warehouse supervisory personnel to meet objectives, including timely fulfillment of customer orders and maintaining high shipment accuracy.
• Monitor Key Performance Indicators (KPIs) such as warehouse misses, on-time shipments, shipment defects, and production levels.
• Engage and mentor a team of Area Managers and Operations Leads to drive planning and forecasting.
• Develop and share standard processes across shifts and the network.
• Build a positive team environment that motivates employees to adapt and focus on customer experience.
• Drive continuous improvement in safety, quality, cost, and delivery within the warehouse.
• Utilize the Warehouse Management System (WMS) to optimize order fulfillment and operational insights.

Requirements

• A Bachelor's Degree from an accredited University or comparable experience.
• 5+ years of management experience in fulfillment center/warehouse operations, preferably in retail/e-commerce.
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
• Proven experience in managing large groups of hourly employees.
• Experience in building or improving inventory management, order management, and warehouse management systems and processes.
• Strong project management and continuous improvement skills.
• Metrics-driven demeanor with a customer service obsession.
• Effective communication and leadership skills for employees, direct reports, and cross-functional teams.
• Ability to adapt quickly and drive results using data.
• High levels of integrity and ethics.

Nice-to-haves

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification.