Operations Manager

Sciens Building Solutions - Plymouth Meeting, PA

Full-time - Mid Level

Plymouth Meeting, PA

Specialty Trade Contractors

About the position

Sciens Building Solutions is seeking an Operations Manager who will act as a positive change agent, driving high customer satisfaction while leading a branch team that includes engineering, project execution, and service departments. This role is crucial for managing a business that is experiencing growth in the fire alarm and security industry, and it requires someone ready to take ownership of branch operations within a vibrant national organization.

Responsibilities

• Ensure all associates embrace the safety culture and comply with all safety initiatives.
• Manage the engineering, project management, and service departments for the assigned Division.
• Supervise, train, and develop all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff.
• Schedule, execute, bill, and complete install, service, warranty, and emergency jobs.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs, and processes designed to meet or exceed goals and maximize market potential.
• Deliver projects within the original budgeted cost.
• Execute monthly project cost and Work in Progress (WIP) analysis and report information effectively to management, taking corrective action as needed.
• Manage efficient asset management, including inventory and company service vehicles.
• Build a high-performance culture, including annual performance reviews and development initiatives.
• Plan and allocate manpower effectively.
• Contribute to customer satisfaction and cash collections.
• Work closely with the sales team to support the growth and profitability of the branch.
• Control and calibrate inspection, measuring, and testing equipment.

Requirements

• Two to five years' experience in an operations manager role within the fire alarm and security industry.
• Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, customers, and vendors.
• Strong, positive team builder with leadership ability.
• Knowledge of current fire alarm and security systems.
• Strong understanding of Profit and Loss statements and key financial drivers.
• Ability to attract, develop, grow, and retain a team.
• Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid holidays
• Paid time off