Operations Manager

Diversified Maintenance System - Austin, TX

Full-time - Mid Level

Austin, TX

Specialty Trade Contractors

About the position

The Operations Manager at Diversified Maintenance Systems is responsible for overseeing hourly employees, ensuring that operational standards are met, and maintaining customer satisfaction. This role involves recruiting, training, and developing staff while managing accounts to ensure they are fully staffed and operating within budget. The Operations Manager plays a crucial role in fostering communication and resolving issues to enhance service quality.

Responsibilities

• Recruit and hire employees to assure accounts are properly staffed according to contract specifications.
• Assign duties and tasks to employees and inspect work for cleanliness and completion.
• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
• Conduct new hire orientation, safety training, job training, etc., to assure hourly employees can perform tasks in an efficient and safe manner.
• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment, and supply orders, etc.
• Create an open line of communication by assisting in employee relations problems, and coaching and counseling employees to empower success.
• Establish relationships with customers by visiting accounts on a regular basis to assure the highest quality of service.
• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
• Document customer contacts and concerns on an ongoing basis, and assist with follow through to assure issues are resolved.
• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.

Requirements

• Two to three years of management experience required.
• Several years of janitorial industry experience is required.
• Ability to multitask and adapt to changing environments.
• Customer service mindset and training skills are essential.
• Experience with Microsoft and Google applications is required.