Operations Manager

Hoshizaki Western Distribution Center - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Merchant Wholesalers, Durable Goods

About the position

The Operations Manager at Hoshizaki Western Distribution Center Inc. is responsible for providing comprehensive support for distribution center operations. This includes training, inventory control, process compliance, and serving as a liaison between the distribution center office and field sales. The role focuses on maintaining operational efficiency and ensuring compliance with safety policies while supporting sales processes and strategies.

Responsibilities

• Provide daily support to all aspects of operations, including order entry and warehouse processing.
• Develop tools to track group and individual progress and performance.
• Implement and enforce processes, infrastructure, and tools that enable success and smooth collaboration with adjacent departments.
• Ensure compliance with safety policies in all locations under this position's region.
• Work towards exceeding targets for on-time delivery, drop ships, FIFO, and operational costs.
• Support sales by developing and improving sales processes, strategies, systems, and policies.
• Assist in coordinating territory/region assignments and measuring sales operations productivity.
• Work closely with Sales Management and Finance to identify and address process gaps and areas for improvement.
• Deliver process training to new hires and reinforce processes to the Operations team through regular communication and clear documentation.
• Collaborate cross-functionally to create policies, processes, and procedures that support critical business priorities.

Requirements

• Bachelor's degree in business or operations.
• At least two years' experience in an analytic role within one or more disciplines of Sales.
• Strong analytic and quantitative skills.
• Strong people skills and ability to work with various interdependent departments.
• Ability to develop collaborative relationships with sales teams.
• Expert-level skills in MS Office, particularly Excel and PowerPoint.
• Strong organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Experience in setting high growth operations functions.
• Experience directly managing a fast-paced Operations Team and maintaining internal controls.
• Experience working on cross-functional teams.