Operations & Marketing Coordinator

About the position

SAM is a fast-growing and global sensory and consumer research consultancy. Our mission is to allow consumers a voice in the development of outstanding food, beverage, pet, and health & beauty products so to create high quality and memorable experiences. We help our clients develop new product ideas, re-energize a well-established product, assess product-concept fit or packaging effectiveness, understand the product, brand and category competitive landscapes, and protect product quality from inception through end of shelf life. SAM The National Food Lab is the division of SAM that provides these services for all USA-based clients. Our sensory science program resides in our USA headquarters in Minneapolis, MN.

Responsibilities

• Strategically create and manage shift schedules for part-time field staff using the Connecteam app, coordinating with Project Coordinators and the Facility Supervisor to ensure appropriate coverage for testing needs.
• Coordinate project scheduling by maintaining timely updates for day-to-day needs in order to manage the Consumer Testing Calendar.
• Ensure a seamless client experience, including account creation, technical support, and addressing any additional needs that may arise using our internal systems.
• Track, assess, analyze, and update the project tracker to ensure PCCs and budgets align with the workload for upcoming projects.
• Support the Operations Director and team with tasks related to office needs, procurement, and assistance for part-time staff.

Requirements

• A college degree or Associate’s degree in Business, Communication Studies, Marketing, Journalism, or a related field.
• Relevant work or internship experience that could be related to marketing, creative marketing, operational support, coordination, or a fast-paced environment may substitute for the educational requirements.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Apple products.
• Familiarity with email marketing platforms (e.g., Dot Digital, Mailchimp, Constant Contact) for creating and managing campaigns.
• Experience with design tools such as Canva or other graphic design software to produce marketing materials.
• Strong skills in analysis and spreadsheet software, particularly Excel, for tracking, analyzing, and reporting on key business metrics.

Nice-to-haves

• Familiarity with marketing and operations platforms like Facebook Ads, Loomly, Microsoft 365, Salesforce, and Adobe.
• Quick to learn new tools, technologies, and workflows, adapting easily to changes.

Benefits

• Full-time onsite work model.
• Standard business hours (7:30 am-5:30 pm range).
• Annual salary of $50,000.