Operations Process Coordinator

$43,680 - $45,760/Yr

Off Duty Management - Katy, TX

Full-time - Entry Level

Katy, TX

Administrative and Support Services

About the position

The Operations Process Coordinator position at Off Duty Management is focused on developing comprehensive documentation that adheres to organizational standards of clarity, consistency, and uniformity. The role requires a deep understanding of existing company processes and the ability to translate complex information into simple, engaging content tailored to the target audience. The ideal candidate will thrive in a fast-paced environment and contribute to the growth and evolution of the brand.

Responsibilities

• Work closely with the Senior Process Coordinator to understand project requirements and outline, write, and revise content.
• Maintain a detailed knowledge base of company-wide and departmental resources.
• Survey target audiences to identify necessary components of affiliated documentation, including pertinent verbiage.
• Maintain information architecture that adheres to organizational and branding standards.
• Maintain and update content to ensure accurate information and resources are always available.
• Create all documentation to ensure the content and structure aid in the ability of the end user to provide superior customer service.

Requirements

• Completed preliminary assessment documentation and WPM test certificate.
• Proven work experience in a call center environment is preferred.
• Ability to master training and fully understand the scope of each unique department.
• Familiarity with the company's utilization of software such as Five9 and HubSpot.
• Ability to present complex information to a variety of audiences.
• Ability to prioritize, multi-task, and manage time effectively.
• Proficient with Microsoft Office applications, such as Word, Excel, Outlook, Publisher, and PowerPoint, and the ability to navigate a Windows-based environment.
• Ability to effectively communicate verbally and in writing to team members at all levels.

Nice-to-haves

• Advanced working knowledge of standard Office Software such as Word, Excel, PowerPoint, and Outlook are preferred.
• Experience in technical writing and technical documentation is preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance