PNC - Birmingham, AL
posted 4 months ago
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As an Operations Production Support Specialist within PNC's Finance organization, you may be based in Pittsburgh, PA or Birmingham, AL; additional locations within the PNC footprint may be considered. This position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion. In this role, you will lead a critical operational support service, process, capability or initiative within an operational unit and ensure performance and/or risk indicators are met. You will establish and monitor process performance measurements and business impact, gathering and communicating performance statistics and reports to internal stakeholders and senior management. You will promote and monitor the production workflow and assist team members with escalated process issues. Additionally, you will independently identify and resolve exceptions and serve as a point of escalation, monitoring the effectiveness and efficiency of production and/or processes. Your responsibilities will also include determining and/or driving change and improvement efforts in production and/or processes, ensuring the business adheres to policies, procedures and regulatory standards. You will independently resolve compliance issues and drive risk mitigation activities, all while maintaining a customer-focused approach that aligns customer needs and satisfaction as primary considerations in all business decisions.