OPERATIONS PROJECT COORDINATOR

$45,000 - $50,000/Yr

Harmony Health Care Long Island - Westbury, NY

Full-time - Entry Level

Westbury, NY

About the position

The Operations Project Coordinator plays a crucial administrative role in supporting the daily operations of Harmony Healthcare Long Island. This position involves overseeing various programs and initiatives, enhancing patient care services, and ensuring effective communication among team members. The coordinator will also participate in quality improvement processes and assist with data analysis to improve operational efficiency.

Responsibilities

• Liaison and manage various programs and projects including Population Health, Care Coordination, WIC and other new initiatives.
• Coordinate activities with Health Centers to improve patient care services and patient flow.
• Facilitate the management of patient concerns, complaints, and related issues.
• Serve as the liaison between administration, clinical teams, and patients.
• Prepare operational analysis, flow charts, presentations, and reports as required by project specifications.
• Review data to identify operational impacts and recommend actions; elevate issues, trends, and areas for improvement.
• Develop reports and deliverables and make recommendations to administration.
• Create tools and metrics to evaluate performance of target initiatives.
• Perform detailed data quality audits and analysis on assigned projects.
• Participate in the QI process to ensure compliance with all policies and procedures.
• Knowledge of key revenue cycle functions including scheduling, insurance verification, co-pay collection, and charge capture.
• Develop and maintain a thorough working knowledge of eClinical Works (eCW) and other programs to analyze and evaluate operations and programs.
• Participate in community relations, outreach, and marketing activities.
• Engage in LEAN and other activities necessary to implement the multi-disciplinary patient-centered medical home approach.
• Complete special projects as needed or other duties as assigned.

Requirements

• Bachelor's degree with a focus in Health Care Administration or Business with three or more years of experience in an ambulatory care or related field required.
• Master's Degree in Business Administration, Public Health, Health Care Administration/Management, or related field with three or more years of experience in ambulatory care or related fields preferred.
• Two or more years of statistical analysis or data analysis experience preferred.
• Good verbal, writing, planning, and evaluation skills required.
• Excellent communication, interpersonal, and supervisory skills; maintaining professionalism, tact, and discretion is essential.
• Knowledge of public health practices and procedures and collaborative management techniques.

Nice-to-haves

• Experience in supervising teams or projects.
• Familiarity with healthcare regulations and compliance standards.

Benefits

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid holidays
• Paid time off