Operations Quality Analyst

$51,090 - $66,417/Yr

HTLF Bank - Dubuque, IA

Full-time

Dubuque, IA

About the position

The Operations Quality Analyst at HTLF plays a crucial role in supporting the deposit quality control function for Heartland Financial member banks. This position is responsible for ensuring adherence to policies, procedures, and regulations while providing operational support to affiliates. The role emphasizes quality control, data management, and compliance training, contributing to a disciplined operational culture.

Responsibilities

• Provides courteous and efficient operational support to all holding company affiliates.
• Reviews new procedures and processes to ensure compliance; follows up with banks if necessary.
• Performs quality control reviews of overdraft election forms, GenGold forms, and Adverse Action notices.
• Completes Duplicate CIF review and follow-up.
• Creates Missing TIN Report and manages follow-up.
• Creates Missing Signature Card Report and manages follow-up.
• Completes Alternate Address Check Back report.
• Performs New Account Review and verifies CCD Checklist.
• Creates reports Query and BancAudit as directed by manager.
• Reviews accounts for service charge changes to common file.
• Completes the Alternate Address Check Back report.
• Verifies closed account reports to ensure bill pay is deactivated.
• Verifies daily statements.
• Completes the indexing of deposit account related document batches into the OnBase document archiving system within service level agreement; manages batch issue follow-up with member banks.
• Re-indexes and/or satisfies document requirements.
• Assists Deposit Operations management with developing and maintaining special assigned projects.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
• Performs other duties as assigned.

Requirements

• Associates degree in Accounting, Business Administration/Management, or Finance.
• 3-5 years of banking experience required, with a preference for deposit operations.
• Knowledge of Windows operating system and Microsoft Excel, Word, and Outlook.
• Ability to effectively and efficiently key data.
• Familiarity with bank deposit policies, processes, and procedures.
• Knowledge of Federal Regulations.
• Ability to work effectively in a fast-paced environment.
• Critical and creative problem-solving skills.
• High attention to detail.
• Knowledge of continuous improvement tools/methods (Lean or Six Sigma) preferred.
• Knowledge of Bank Core Systems (FiServ Signature preferred).

Nice-to-haves

• Knowledge of continuous improvement tools/methods (Lean or Six Sigma) preferred.
• Knowledge of Bank Core Systems (FiServ Signature preferred).

Benefits

• Paid Time Off
• 401(k) matching program
• Annual incentive pay
• Paid holidays
• Comprehensive company-sponsored benefit plan including medical, dental, vision, and other insurance coverage
• Health savings, flexible spending, and dependent care accounts
• Employee assistance program
• Tuition reimbursement
• Various associate banking benefits