State of Florida - Tallahassee, FL
posted 2 months ago
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) is dedicated to providing highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees, the Department is committed to leading the way to A Safer Florida by efficiently executing its core mission, which includes the issuance of driver licenses, vehicle tags, and titles, as well as the operation of the Florida Highway Patrol. The Operations Review Specialist position is part of the Specialized Skills Training Team within the Learning & Development Office (LDO). This role is crucial for the development, coordination, and delivery of training programs aimed at FLHSMV members and Tax Collector's offices across the state. The successful candidate will independently train and facilitate classes, focusing on technical job-related skills, policies, procedures, and customer service for frontline members and supervisors. The Operations Review Specialist will also be responsible for designing, developing, and implementing performance solutions, adhering to industry-standard instructional design practices. In addition to managing training projects, the incumbent will serve on project teams to create new training programs and revise existing materials. As the lead trainer and curriculum developer, the Operations Review Specialist will provide constructive feedback to team members regarding the quality of their work and the effectiveness of their training delivery. The role also involves assisting the Specialized Skills Training Manager in redesigning operational processes to meet current needs, keeping leadership informed of significant changes, and completing complex assignments. Administrative duties, such as maintaining training information in the agency's Learning Management System (iLearn), are also part of the responsibilities.