Operations Senior Manager - Lockbox

Wells Fargo - Philadelphia, PA

Full-time - Manager

Philadelphia, PA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking an Operations Senior Manager to lead the Lockbox operations at the Philadelphia site. This role involves managing production teams across various functional areas in a 24/7 environment, focusing on team development, process improvement, and resource allocation to meet business objectives.

Responsibilities

• Manage and develop teams of individual contributors and managers in the Operations functional area.
• Work with experienced management to develop and execute business strategies.
• Identify and recommend opportunities for process improvement and risk control development.
• Improve efficiencies by ensuring resource allocation aligns with budget and department goals.
• Develop and implement business unit strategies.
• Provide expertise for technical, operational, and processing functions related to the business unit.
• Determine appropriate strategy and actions for the Operations management functional team.
• Interpret and develop policies and procedures for functions with moderate complexity.
• Collaborate and influence all levels of professionals, including senior management.
• Lead the team to achieve objectives and engage stakeholders.

Requirements

• 6+ years of Operations experience or equivalent through work experience, training, military experience, or education.
• 3+ years of management experience.

Nice-to-haves

• 3+ years of experience managing managers.
• Lockbox experience.
• Banking operations experience.
• Excellent verbal, written, and interpersonal communication skills.
• Experience handling customer service escalations.
• Experience managing larger operational groups with direct and indirect staff reporting.
• Ability to read correspondence accurately and provide written responses.
• Advanced Microsoft Office skills.
• Ability to motivate staff to prioritize work and meet deadlines.
• Strong organizational, multi-tasking, and prioritizing skills.
• Strong analytical skills with high attention to detail and accuracy.
• Experience collaborating in a change-driven environment.
• Experience working with internal and/or external auditors.

Benefits

• Diversity, equity, and inclusion initiatives.
• Opportunities for professional development and training.