Operations Service Coordinator

City Wide Building Services - Dallas, TX

Full-time - Entry Level

Dallas, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Operations Service Coordinator at City Wide Building Services LLC is responsible for coordinating data and customer interactions to support the operations and scheduling of work orders. This role aims to achieve maximum efficiency, revenue, profitability, and customer service by working closely with the Scheduler/Dispatcher, Operations Manager, and the operations team. The coordinator will handle day-to-day customer interactions, addressing inquiries and ensuring smooth communication between clients and the internal team.

Responsibilities

• Contact customers to schedule service and obtain work authorizations and clearance.
• Manage and track all open work orders until completion.
• Update the schedule daily.
• Answer customer questions via phone and email.
• Perform follow-up calls and emails with customers for status updates.
• Maintain positive working relationships and clear communication with co-workers and clients.

Requirements

• Bilingual in Spanish and English.
• High school diploma or GED required; AA preferred.
• Customer service skills.
• Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint.
• Experience with Sales Force preferred.
• Great communication skills.
• Problem-solving abilities.

Nice-to-haves

• Experience in a customer service role.
• Familiarity with scheduling software.

Benefits

• City Wide Building Services offers benefits.