Operations Service Manager

$39,520 - $55,120/Yr

Burlington - Kalamazoo, MI

Full-time - Mid Level

Kalamazoo, MI

General Merchandise Retailers

About the position

As an Operations Service Manager at Burlington, you will play a crucial role in managing the overall operations of the store. This position involves leading the Customer Service and Cashier teams, ensuring compliance with company policies, and driving business results. You will be responsible for coaching and developing your team while maintaining high standards of customer service and professionalism.

Responsibilities

• Manages the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
• Provides guidance to Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Oversees the execution of operations and receiving SOPS, including the continuous flow process.
• Monitors the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Supports the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assists in managing other store operations areas as needed.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Comfortable lifting and moving boxes weighing up to 40 lbs.
• Proficient in utilizing scheduling and reporting computer software.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong leadership and team-building skills.
• Commitment to diversity and inclusion in the workplace.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance.
• Up to 12 days of paid time off annually.
• Up to 8 paid holidays.
• Paid sick time in accordance with applicable law.
• 401(k) plan.
• Associate discount.