Operations Service Manager

$49,920 - $70,720/Yr

Burlington - Tacoma, WA

Full-time - Mid Level

Tacoma, WA

General Merchandise Retailers

About the position

As an Operations Service Manager at Burlington, you will play a crucial role in managing the overall operations of the store. This position involves leading the store team, ensuring compliance with company policies, and delivering excellent customer service. You will coach and develop a team of Cashiers and Customer Service Supervisors while overseeing business operations to drive results and maintain professionalism.

Responsibilities

• Manages the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
• Provides guidance to Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Manages the execution of operations and receiving SOPs, including the continuous flow process.
• Monitors the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Supports the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assists in managing other store operations areas as needed.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Comfortable utilizing scheduling and reporting computer software.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Up to 12 days of paid time off annually
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan
• Associate discount
• Flexible hours
• Training and development opportunities