Operations Service Manager

$48,880 - $73,840/Yr

Burlington - Katy, TX

Full-time - Mid Level

Katy, TX

10,001+ employees

General Merchandise Retailers

About the position

The Operations Service Manager at Burlington is a leadership role responsible for managing the overall operations of the store. This position requires a strong focus on customer service, team development, and operational efficiency. The manager will coach and train a team of Cashiers and Customer Service Supervisors, ensuring compliance with company policies and standards while driving business results in a high-energy retail environment.

Responsibilities

• Manage the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
• Provide guidance to Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Oversee the execution of operations and receiving SOPs, including the continuous flow process.
• Monitor the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Support the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assist in managing other store operations areas as needed.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Comfortable lifting and moving boxes weighing up to 40 lbs.
• Proficient in utilizing scheduling and reporting computer software.

Nice-to-haves

• Experience in succession planning.
• Strong multitasking abilities in a high-energy environment.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Paid holidays
• Paid sick time