Operations Service Manager

$47,840 - $66,560/Yr

Burlington - Saint Louis Park, MN

Full-time - Mid Level

Saint Louis Park, MN

General Merchandise Retailers

About the position

The Operations Service Manager at Burlington is a leadership role responsible for managing the overall operations of the store. This position involves coaching and developing a team of Cashiers and Customer Service Supervisors, ensuring compliance with company policies, and driving business results through effective team management and customer service excellence. The role requires a strong focus on organization, efficiency, and multitasking in a high-energy retail environment.

Responsibilities

• Manages the Customer Service and Cashier teams, ensuring compliance with company policies and standards.
• Provides guidance to Customer Service Supervisors to meet customer service expectations and ensure smooth customer flow at registers.
• Manages the execution of operations and receiving SOPS, including the continuous flow process.
• Monitors the receiving process, transfers, debits, damages, and charge-backs, partnering with the Receiving Supervisor to maintain inventory accuracy.
• Supports the Store Manager in staffing, sourcing, interviewing, training, and succession planning.
• Assists in managing other store operations areas as needed.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Comfortable utilizing scheduling and reporting computer software.

Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• Up to 12 days of paid time off annually
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan
• Associate discount
• Flexible hours
• Training and development opportunities