Operations & Services Manager

$67,000 - $82,000/Yr

Lifemoves (Formerly Innvision Shelter Network) - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

Social Assistance

About the position

The Operations & Services Manager at LifeMoves is responsible for supporting the Program Director and ensuring the effective day-to-day operations of the Kaiser Outreach program. This role involves supervising staff, managing interns, and potentially providing case management to participants, facilitating their journey towards permanent housing and self-sufficiency.

Responsibilities

• Develop and implement a schedule for staff, ensuring adequate coverage for client needs and program activities.
• Provide ongoing guidance and supervision to staff, identifying their development needs and arranging training opportunities.
• Oversee the upkeep and maintenance of facilities, ensuring a clean, safe, and secure environment for clients and staff.
• Coordinate with maintenance staff and external providers to address any repair needs promptly.
• Oversee security protocols and implement measures to maintain a safe and secure environment.
• Collaborate with the Program Director to plan and facilitate case management, program supervision, and staff meetings.
• Partner with community service providers to connect clients with additional resources.
• Oversee the collection and compilation of client data, ensuring accurate and timely reporting to the Program Director.
• Assist with program development and implementation initiatives.
• Fill in for the Program Director during their absence, maintaining program continuity, support on-call rotation.
• May also maintain a caseload of clients, providing support and guidance in areas like housing search, financial workshops, and conflict resolution.

Requirements

• Bachelor's degree in Psychology, Sociology, or a related field preferred.
• Minimum 3 years of experience working with homeless populations, ideally in a case management setting.
• Strong case management, interpersonal, and communication skills.
• Ability to supervise and mentor staff, fostering a positive and collaborative work environment.
• Proficient in computer applications relevant to case management and reporting.
• Deep understanding of the challenges faced by homeless populations, including mental health issues, substance abuse, and domestic violence.
• Commitment to diversity, equity, and inclusion, with a willingness to learn and grow in this area.
• Available to work flexible hours, including some evenings and weekends.

Nice-to-haves

• Bilingual Spanish speaking a plus.

Benefits

• Disability insurance
• Dependent care reimbursement
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Vision insurance
• Life insurance