Operations Services Supervisor (Teller Manager)

First Citizens Bank - Naples, FL

Full-time - Mid Level

Naples, FL

Credit Intermediation and Related Activities

About the position

As an Operations Services Supervisor at First Citizens Bank, you will oversee the operational management of a branch and lead a team of service line associates. This role involves processing teller transactions, enhancing customer awareness of banking services, and identifying sales opportunities to connect customers with appropriate bank partners. The position is crucial in supporting the sales efforts of the branch team while ensuring compliance with operational policies and procedures.

Responsibilities

• Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures
• Research and resolve transaction/cash discrepancies
• Hiring, supervision, and performance management of service line associates
• Processing transactions accurately and efficiently
• Facilitating customer awareness and education of bank services, including digital banking capabilities
• Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs

Requirements

• Bachelor's Degree and 1+ years of experience in financial services, bank operations, or branch operations management -OR- High School Diploma or GED and 5+ years of experience in financial services, bank operations, or branch operations management
• 1+ years of management or supervisory experience
• Strong financial literacy or knowledge of retail banking products and services
• Professional communication skills, both written and verbal

Nice-to-haves

• Recent experience at an LFI in an Operations Management role

Benefits

• Competitive benefits program
• Health insurance
• Retirement savings plan
• Paid time off
• Professional development opportunities